Hagens Berman represents owners of Ford vehicles equipped with MyFord Touch, an in-car communication and entertainment package, who claim that the system is flawed, putting drivers at risk of an accident while causing economic hardship for owners.
According to the consolidated complaint, filed Nov. 12, 2013, Ford aggressively promotes MyFord Touch powered by the SYNC operating system as a revolutionary technology that enhances the safety, comfort and convenience of Ford vehicles. But according to the experiences of a large percentage of Ford owners, the system has fallen far short, beset by widespread problems, including complete, spontaneous system shutdowns posing safety risks to drivers, the suit contends.
The complaint cites internal Ford documents that purportedly show that 500 of every 1,000 vehicles have issues involving MyFord Touch due to software bugs, and failures of the software process and architecture. Owners report that Ford has been unable to fix the problem, even after repeated visits.
Filed as a national class-action, the suit asks the court to order a product recall of the MyFord Touch and SYNC systems, provide owners with compensation for the failed system, and to enjoin Ford from marketing the flawed system.
CASE TIMELINE
On Dec. 17, 2019 Judge Chen entered an order granting final approval for the MyFord Touch settlement. The parties are now attempting to resolve any deficient claims and will be sending out cash card payments in the next 1 to 3 months. We will issue another update after cash card payments have been mailed to eligible class members.
Original owner class members who did not submit claim forms will still receive unilateral payments between $20 and $55, sent to the address associated with their class vehicle.
All class members, regardless of whether they submitted a claim form, are entitled to a no-charge dealer installation of the latest MyFord Touch software update. This benefit is available until July 17, 2020. Please note you may use your VIN or Claimant ID located on your notice (below the return address) to confirm whether your current vehicle is a class vehicle eligible for the update.
